| Type | Public |
|---|---|
| Industry | BPO & ICT services |
| Founded | 1991 |
| Headquarters | Taman Tun Dr Ismail, Kuala Lumpur, Malaysia |
| Key people | Ghazali Omar, CEO |
| Products | Managed Network Service BPO |
| Website | www.vads.com |
VADS Berhad (VADS) is one of Malaysia’s leading Managed ICT Service provider. Having grown from a joint venture between IBM Global Network Services and Telekom Malaysia Berhad (TM) in 1991, today it is a wholly owned subsidiary of TM; serving more than 500 medium to large businesses across industries.
Their main activities are value-added services, IT Services and Business Process Outsourcing.
Under Business Process Outsourcing, their solutions are:
- Contact Centre Outsourcing (Inbound and Outbound Calls)
- Transaction Process Outsourcing
- Knowledge Process Outsourcing
- Human Capital Management (Recruitment and Training)
- Facilities and Technology Outsourcing.